For over 20 years, employees of the UK Post Office struggled with a software system called “Horizon.” Unknown to them, the software contained bugs that resulted in serious glitch errors. Unfortunately, this glitch implicated the employees in thefts totaling tens of thousands of British pounds. 

As a result, the UK government wrongfully convicted and imprisoned hundreds of postmasters for theft. Now, the government is working to overturn the wrongful convictions. Here’s the story.

The self-employed post office franchisees were called Post Masters. The faulty systems removed funds from their business accounts, making it seem like they stole it. A total of 983 convictions were made against Postmasters for over 16 years. 

For those wrongly accused, the ordeal was traumatizing. Careers were shattered, reputations tarnished, and lives were ruined. Some postmasters, including Lee Castleton, went bankrupt after a civil case was filed against him in 2005.
“The civil claim against me and my bankruptcy has destroyed my life and the lives of my family. At the time, I was treated like a thief in our community,” said Mr. Castleton.

One postmistress, Josephine Hamilton, was in severe financial trouble after being convicted of false accounting. She had to remortgage her home and seek her family’s support to repay the money they accused her of stealing.
“Because of my criminal record, I’ve ended up cleaning,” she told a public inquiry in 2022. Another postmistress–Janet Skinner, told BBC that she was taken away from her two kids for nine months when she was imprisoned.

After investigations, the government realized that the faulty glitch caused the convictions. They admitted and apologized for the wrongdoings and decided to fix the mistake in the justice system. 
A new law was proposed to overturn most of the 983 convictions, marking what is now considered Britain’s greatest-ever miscarriage of justice. Those affected by the injustice were compensated as well.

British Prime Minister Rishi Sunak announced Wednesday that legislation would be presented to Parliament. This legislation aimed to nullify the convictions and compensate and redress the affected victims.
This move is notable because it involves Parliament overturning decisions made by the courts. “This is one of the greatest miscarriages of justice in our nation’s history,” he said.

The scandal with the Horizon software made people question whether Britain’s legal system was fair and whether politicians understood the plight of ordinary people. Even though everyone knew about the software glitch for years, most postmasters struggled to get justice. 
After a recent TV show aired the scandal, angry viewers again raised their voices. This caused politicians to finally act against the unjust situation and overturn the convictions.

For years, the state-owned Post Office refused to acknowledge any problems with the Horizon computer system. The system was managed by the Japanese software company Fujitsu. Instead, it continued prosecuting postmasters in court, sometimes using an internal judicial system that didn’t involve the police or local courts. 
Fujitsu has since apologized for its part in the suffering experienced by postmasters, according to a spokesperson for the company.

It took a long time, with many court battles, but finally, justice won. In 2021, the UK Court of Appeal overturned 39 convictions following a case brought by Hamilton and others, calling them an “affront to the public conscience.”
Source: Post Office Trial
This week, the Metropolitan Police announced an investigation into the Post Office for possible fraud offenses. 

They will answer why they forced postmasters to cover the alleged shortfalls using their money. However, the Post Office stated that it is “making every effort to rectify past injustices” and has offered compensation to 2,700 postmasters.
That’s not all. The politicians responsible for supervising the Post Office will also face scrutiny. Meanwhile, people have questioned why Fujitsu continues to receive contracts despite the scandal. 

The government has disbursed £148 million, approximately $188 million, in compensation to some of the 3,500 citizens affected by the Horizon scandal. Previously, the government announced that Post Office managers wrongfully convicted would receive £600,000 each in compensation. However, out of the 93 overturned convictions, only 30 people have accepted “full and final settlements.” 

Paula Vennells, who led the organization from 2012 to 2019, withdrew her honorary title as Commander of the British Empire. 
This decision came after pressure from Chancellor Sunak and an online petition signed by over a million individuals. Additionally, the public is demanding to reclaim compensation from Fujitsu, the software company responsible for the flawed system.

It seems the ordeal endured by the Post Office employees may finally be coming to an end. With convictions overturned, compensation distributed, and accountability demanded from those responsible, there is hope for closure. 
The victims of the Horizon scandal can finally get justice.